Buyer FAQs
- Can I cancel my order and get a refund?
- In what circumstances can I cancel my order?
- My order has been marked as completed. Can I still cancel the order?
- How is my payment protected?
- Can I pay a seller directly?
- I haven’t heard from the seller, what should I do?
- Why has my order been marked as completed, when the work hasn’t been finished?
- My refund hasn’t been returned to my bank account
- Does fivesquid charge buyers for using the site?
- I ordered a £5 service and paid a total of £5.40 including the admin fee. Following cancellation of my order, only £5 has been refunded to my fivesquid balance. Why?
- How do I pay for a service using my fivesquid balance?
- How does the Request feature work?
- Do I have to leave feedback on my order?
- Can I change or remove my review/feedback?
- Do I own the work that is delivered to me?
- Can I save services I like for future use?