Can I cancel my order and get a refund?

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You can request mutual cancellation of your order using the steps below:

  • Log in to the Buyer section of your fivesquid account
  • Go to ‘My Orders’
  • Select the order you wish to cancel
  • In the order conversation box click on ‘Cancel order’

If the seller accepts your request for a mutual cancellation then the order will automatically be cancelled within two days. At the point of cancellation, your payment will also be refunded to your fivesquid balance.

Please note that once your order has been marked as completed, you can no longer request a mutual cancellation. In that event please contact our Customer Support team for assistance using the 'submit enquiry' button above. 

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