I ordered a £5 service and paid a total of £5.40 including the admin fee. Following cancellation of my order, only £5 has been refunded to my fivesquid balance. Why?

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The refund amount credited to your fivesquid balance won’t include the admin fee you paid. However, when you use your balance to purchase another service on the site, you won’t be charged the admin fee again as you will have already paid that.  

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